When our AC's pump leaked in our basement and cooled the house inadequately on days over 80 degrees, TimeSaver had a guy come out the same day I called. The man on the phone and the one who came to the door were both polite and upfront about pricing, and the latter replaced our pump and cleaned out our clogged outdoor unit in less than an hour. We now have a dry basement and an AC that can keep up with the heat. :)
The service was great! We called after hours with a heater issue and they were here within the hour. They had it fixed within a short amount of time and it was great to have the heat back for the cold night.
Not only did they educate me on what they were doing and why, they made me feel taken care of and made the best of what we have. They didn't just try to sell me on a new system, they did what they could to make the biggest difference possible. Austin and Jordan were the ones that came out and are top notch! Thank you guys!
Awesome service! Monte explained to me everything that he was going to do and let me ask questions which he was very patient with all the questions I asked. If your looking for awesome service with with no run around call Time Saver. My problem was fixed quick!
My AC stopped cooling on a Saturday night. I called in for service at 9:00 p.m. I had a return call in 15 minutes. Monte explained everything I needed to do. He was on his way to other calls at that time on a SATURDAY NIGHT! Monte came to my home the next morning, ON A SUNDAY MORNING!! Had my AC going by noon. Try to find another company in Hutchinson to top that service, you just won’t. GREAT JOB!
I was having several issues with my air conditioner and he was able to fix them all. He was very knowledgeable and was able to answer all my questions. He explained that i need a new unit and that if scheduled in 30 days I would get a credit from today visit which I like. Overall I would reccomend, I'm happy with my visit today.
Friendly and timely service for replacement of garbage disposal. Ethan even checked all of my drains to see how they were doing since I expressed some concern about slow drainage. Definitely recommend!
Shaun has been our AC and heating technician for the past few years. We needed our capacitor replaced. He could have easily said it was the compressor for 10 times the $. He is competent, trustworthy and so friendly. Would highly recommend! 2018-We had a new technician this year and he was just as awesome!!! This company has consistently competent technicians and great customer service!!!
We have a 1 bathroom home with 3 kids in the house. We had the bathroom remodeled and Time Saver was able to get the toilet back in operation the 2nd day working with the other contractors.
The also replaced all the plumbing in our entire house. They sent 3 workers and got it done quickly. They worked with our special requests for things as well.
Have also had them out to do furnace repairs. Very friendly and informative!
Furnace was not working they came out. Majorly misdiagnosed the issue. They told me the part is not made anymore and had to be made at the factory that I would be 2 weeks without heat and it’s 0 degrees with wind chill. I called another company the issue turned out to be at $10 limit switch. Timesavers was trying to charge me over $500 or get a $2800 new furnace.
Excellent work. I had a leak in my basement which they quickly resolved. They pointed out items that were not to code and told me how to resolve some other ongoing issues. Very professional. Will use again.
Came out to our property right on time and replaced water heater same day...in the rain. Monty M was very polite, courteous and professional but also very personal. I think we will be doing more business with them.
Our air conditioning system stopped working this Sunday. I called around 4:50 pm and a repairman returned my call within five minutes. He said he was booked with four more appointments today but could come out tomorrow. We set up a time for after 6 pm on Monday. The technician called back again within five minutes and stated he called in another technician to help with the call load and could be at our house within ten minutes. By 6:30 pm our AC was back up and running. We are customers for life!
I had the best experience. They were honest and actually cared. They gave me options on what was best and the most affordable for me to do and got it done within a couple days. I'm blessed to have called them.
Jordan was on time gave us alot of knowledge and fixed our issue in a timely manner. We also Joined the Timesaver Club which is not a bad price like they say to protect your investment and peace of Mind Thanks and Awesome work From the Ballesteros Residence
I cannot say enough good about this group! I wish I could give them 20 stars!
Outside of the obvious unpleasantries of unexpected significant home repair, I could not have asked for a better experience.
Monte went above and beyond to help me with details on how to help ac keep a little cooler until they get come check out. (it was still working, just not very well)
Just to note…
I had an issue last summer and ended up with a different company – which I will kick myself forever on. I landed with Time Saver this round, and will always call them for any services they provide (i.e. plumbing etc)
Jordan did a thorough check out prior to discussion options, answered all my questions with solid answers/explanations. If it was something that needed additional information/follow up – this was acknowledged, and I had my answer before he left.
(I do not every employee to know every answer off hand – I have a lot more trust in a person/company that acknowledges when it is necessary to look something up or double check!
We did end up having to replace full central heat/air, but both were very old when I purchased the house over 10 years ago (ac was over 30 years old). The end charge was to the penny what I was quoted – the time needed was very well accounted for. All the techs involved (Primarily Jordan and Chase) were very polite and cordial – all answered any of my questions respectfully and knowledgably. Primary techs were Jordan and Chase.
(some of my questions I realized were obvious as soon as they were voiced out loud – but they still answered very professionally)
They gave me updates throughout the day – without me having to ask for them.
Anything that needed to be changed/moved, they showed me the issue, how they intended to adjust and explained in full detail the why/how of what was being done. There was minor cosmetic work remaining at the end of the install day, they followed up as scheduled with no issue the next business day. They were even conscientious enough to ensure they closed the gate each time (I have dogs).
We did have one hiccup a few weeks post install… I only mention it because of the professional and awesome customer service that they responded with. Somehow, the hose to the ac pump ended up getting crimped under the house – possibly even related to the earthquakes. This caused some water in the garage. When I used the very convenient text service, they had a tech out by lunch time (would have been earlier if I could have been there). Issue was fixed in a few minutes and with an extremely courteous and ‘sorry I had a problem’ attitude.
In summary, the customer service and professionalism of this company was/is beyond reproach – even after the initial service was completed.
To the crew at Time Saver – THANK YOU!
Our A/C went out in the evening , we called and got on the list and were fixed up and cooled down the next morning! Outstanding service and kindness!! This is the only company we will use!! Thank you so much!
3 times I've called TimeSaver Home Services and 3 times I have felt very well taken care of. Personable yet also professional staff from the initial phone call to the job being completed. I highly recommend these guys to anyone that wants a job done right the first time. Efficient, friendly, and informative. Will definitely keep their number for future services!
We had Timesaver replace all the plumbing in our entire house. They got the job done quickly and were friendly and informative.
They got the toilet back in operation on the second day of our bathroom remodel (very helpful in a single-bathroom house with 3 kids!!).
We have also had them out for several HVAC repairs. Great people to work with!
While I wish we didn’t need them, I am glad we have Monte and crew in the Hutchinson area. We paid for an after hours call on December 30th, which was a Sunday, after coming home to a 40 degree house. Our furnace stopped working on January 14th so we called again. No charge for the call back. Again today it wasn’t working when we got home from dinner. I called and Monte talked to me for 20 minutes on the phone to help me troubleshoot, before finally making the trip into town. It’s back on again and no charge for that. I really appreciate the fairness and professionalism both Monte and Andrew have shown us. Great people!
Monte was right on time, professional and completed the repair expertly. The work had to be done on a Saturday and he never lost his smile or professionalism. He exhibited exceptional customer service. I recommend Monte and will use them again in the future.
We have used One Hour Heating and Air for almost all of the 14 years we've lived in Wichita. They are always very prompt with meeting our needs and really go out of their way make sure we get what we want when we want it. They replaced both our air condition and furnace about 5 years ago and we have had no issues with it since. Monte did not try to sell us a unit that was over priced and "too big" for our house. He explained what we needed and why and didn't try to push anything more on us. They are always professional and courteous always show up within the allotted time. And if they can get to us in the same day, they do. We highly recommend them!
I have been using OneHour for the last 4yrs. They service my heating/air unit twice a year and they're always my first phone call, when something goes wrong on it.
Shawn came out this last week and changed out our capacitor. It went boom! Always hard working, honest about the problem, and gets the unit back up and running quickly. Would recommend!
Monte and the guys are the best. They put in our furnace/ac, tankless water heater and plumbed our home a few years back. It was s great experience and they have done all our maintenance since and were very happy. Monte always goes that extra mile.