ReviewsWhat Our Customers Are Saying
What Our Customers Are Saying
20:20 29 Oct 19
I cannot say enough good about this group! I wish I could give them 20 stars!Outside of the obvious unpleasantries of unexpected significant home repair, I could not have asked for a better experience.Monte went above and beyond to help me with details on how to help ac keep a little cooler until they get come check out. (it was still working, just not very well) Just to note… I had an issue last summer and ended up with a different company – which I will kick myself forever on. I landed with Time Saver this round, and will always call them for any services they provide (i.e. plumbing etc)Jordan did a thorough check out prior to discussion options, answered all my questions with solid answers/explanations. If it was something that needed additional information/follow up – this was acknowledged, and I had my answer before he left. (I do not every employee to know every answer off hand – I have a lot more trust in a person/company that acknowledges when it is necessary to look something up or double check!We did end up having to replace full central heat/air, but both were very old when I purchased the house over 10 years ago (ac was over 30 years old). The end charge was to the penny what I was quoted – the time needed was very well accounted for. All the techs involved (Primarily Jordan and Chase) were very polite and cordial – all answered any of my questions respectfully and knowledgably. Primary techs were Jordan and Chase.(some of my questions I realized were obvious as soon as they were voiced out loud – but they still answered very professionally)They gave me updates throughout the day – without me having to ask for them.Anything that needed to be changed/moved, they showed me the issue, how they intended to adjust and explained in full detail the why/how of what was being done. There was minor cosmetic work remaining at the end of the install day, they followed up as scheduled with no issue the next business day. They were even conscientious enough to ensure they closed the gate each time (I have dogs).We did have one hiccup a few weeks post install… I only mention it because of the professional and awesome customer service that they responded with. Somehow, the hose to the ac pump ended up getting crimped under the house – possibly even related to the earthquakes. This caused some water in the garage. When I used the very convenient text service, they had a tech out by lunch time (would have been earlier if I could have been there). Issue was fixed in a few minutes and with an extremely courteous and ‘sorry I had a problem’ attitude. In summary, the customer service and professionalism of this company was/is beyond reproach – even after the initial service was completed. To the crew at Time Saver – THANK YOU!
00:35 29 Oct 19
TimeSaver's is amazing, Monte came out and and analyze the the problem for our heater, was able to get it order/fixed the problem before cold front came in would recommend Timesavers to anyone
00:33 23 Oct 19
Always prompt on time in every appointment And taking care are needs!!We are very satisfied with they performance!!
Carlos & Suzanne Ballesteros
23:09 15 Oct 19
Jordan was on time gave us alot of knowledge and fixed our issue in a timely manner. We also Joined the Timesaver Club which is not a bad price like they say to protect your investment and peace of Mind Thanks and Awesome work From the Ballesteros Residence
21:02 01 Oct 19
These guys have been awesome! I’ve used them for sewage repair as well as HVAC. Great folks, affordable - HIGHLY recommend!!!!
11:52 07 Sep 19
Chase was out very quickly. He was very understanding and knew what he was doing.
23:58 16 Aug 19
This company has Exceptional services. From getting you worked in.. to finding and repairing the problem. Thanks again!
12:48 13 Aug 19
I had the best experience. They were honest and actually cared. They gave me options on what was best and the most affordable for me to do and got it done within a couple days. I'm blessed to have called them.
00:27 05 Aug 19
Our air conditioning system stopped working this Sunday. I called around 4:50 pm and a repairman returned my call within five minutes. He said he was booked with four more appointments today but could come out tomorrow. We set up a time for after 6 pm on Monday. The technician called back again within five minutes and stated he called in another technician to help with the call load and could be at our house within ten minutes. By 6:30 pm our AC was back up and running. We are customers for life!
22:30 22 Jul 19
They came out same day, explained everything they were doing and was very friendly, knowledgeable and reasonably priced! I will call again in the future when I need them!
22:20 05 Jul 19
16:09 02 Jul 19
Misty Coldwater Harner
03:27 01 Jul 19
Our A/C went out in the evening , we called and got on the list and were fixed up and cooled down the next morning! Outstanding service and kindness!! This is the only company we will use!! Thank you so much!
20:57 30 Apr 19
Came out to our property right on time and replaced water heater same day...in the rain. Monty M was very polite, courteous and professional but also very personal. I think we will be doing more business with them.
16:13 27 Feb 19
Excellent work. I had a leak in my basement which they quickly resolved. They pointed out items that were not to code and told me how to resolve some other ongoing issues. Very professional. Will use again.
22:53 07 Feb 19
They were very friendly and very fast to come out and fix the issue with our furnace they were also very helpful and very reasonable with prices
18:29 05 Feb 19
3 times I've called TimeSaver Home Services and 3 times I have felt very well taken care of. Personable yet also professional staff from the initial phone call to the job being completed. I highly recommend these guys to anyone that wants a job done right the first time. Efficient, friendly, and informative. Will definitely keep their number for future services!
Steven Michael Brown
20:00 29 Jan 19
We had Timesaver replace all the plumbing in our entire house. They got the job done quickly and were friendly and informative.They got the toilet back in operation on the second day of our bathroom remodel (very helpful in a single-bathroom house with 3 kids!!).We have also had them out for several HVAC repairs. Great people to work with!
19:56 29 Jan 19
We have a 1 bathroom home with 3 kids in the house. We had the bathroom remodeled and Time Saver was able to get the toilet back in operation the 2nd day working with the other contractors.The also replaced all the plumbing in our entire house. They sent 3 workers and got it done quickly. They worked with our special requests for things as well.Have also had them out to do furnace repairs. Very friendly and informative!
03:48 16 Jan 19
While I wish we didn’t need them, I am glad we have Monte and crew in the Hutchinson area. We paid for an after hours call on December 30th, which was a Sunday, after coming home to a 40 degree house. Our furnace stopped working on January 14th so we called again. No charge for the call back. Again today it wasn’t working when we got home from dinner. I called and Monte talked to me for 20 minutes on the phone to help me troubleshoot, before finally making the trip into town. It’s back on again and no charge for that. I really appreciate the fairness and professionalism both Monte and Andrew have shown us. Great people!
12:58 03 Jan 19
Awesome and efficient. Didn't leave until he check everything.Did a great job.
18:26 03 Dec 18
Showed up quick, were knowledgeable, got issue fixed, and saved us money with their maintenance plan!
13:34 12 Oct 18
Shaun has been our AC and heating technician for the past few years. We needed our capacitor replaced. He could have easily said it was the compressor for 10 times the $. He is competent, trustworthy and so friendly. Would highly recommend! 2018-We had a new technician this year and he was just as awesome!!! This company has consistently competent technicians and great customer service!!!
15:51 10 Sep 18
Friendly and timely service for replacement of garbage disposal. Ethan even checked all of my drains to see how they were doing since I expressed some concern about slow drainage. Definitely recommend!
00:03 06 Sep 18
Very helpful, look professional, and communicate when they will arrive.
21:06 27 Aug 18
I was having several issues with my air conditioner and he was able to fix them all. He was very knowledgeable and was able to answer all my questions. He explained that i need a new unit and that if scheduled in 30 days I would get a credit from today visit which I like. Overall I would reccomend, I'm happy with my visit today.
17:58 26 Aug 18
My AC stopped cooling on a Saturday night. I called in for service at 9:00 p.m. I had a return call in 15 minutes. Monte explained everything I needed to do. He was on his way to other calls at that time on a SATURDAY NIGHT! Monte came to my home the next morning, ON A SUNDAY MORNING!! Had my AC going by noon. Try to find another company in Hutchinson to top that service, you just won’t. GREAT JOB!
15:03 16 Aug 18
Austin and Jordan were awesome and efficient. They definitely did a great job! Will definitely be using them again when needed!
15:02 16 Aug 18
Not only did they educate me on what they were doing and why, they made me feel taken care of and made the best of what we have. They didn't just try to sell me on a new system, they did what they could to make the biggest difference possible. Austin and Jordan were the ones that came out and are top notch! Thank you guys!
21:04 27 Jul 18
Great service, reasonable costs with an explanation for each step. Monte was willing to explain to me what we were looking at and what we can do to keep our AC lasting as long as possible.
Juli's Sugar Pie Cottage
20:12 27 Jul 18
20:25 26 Jul 18
Awesome service! Monte explained to me everything that he was going to do and let me ask questions which he was very patient with all the questions I asked. If your looking for awesome service with with no run around call Time Saver. My problem was fixed quick!
14:29 01 Jul 18
Fast and efficient knowledgeable
16:57 25 Jun 18
Very friendly and fast service
14:16 20 Jun 18
17:09 18 Jun 18
04:43 13 Jun 18
21:53 22 May 18
17:17 20 May 18
When our AC's pump leaked in our basement and cooled the house inadequately on days over 80 degrees, TimeSaver had a guy come out the same day I called. The man on the phone and the one who came to the door were both polite and upfront about pricing, and the latter replaced our pump and cleaned out our clogged outdoor unit in less than an hour. We now have a dry basement and an AC that can keep up with the heat. 🙂
12:52 14 May 18
Great experience and very knowledgeable, will use again!
03:05 09 May 18
01:40 07 May 18
Monte was right on time, professional and completed the repair expertly. The work had to be done on a Saturday and he never lost his smile or professionalism. He exhibited exceptional customer service. I recommend Monte and will use them again in the future.
03:46 20 Apr 18
The only person I would ever call is Monte! Very reasonable,fair rates! Fast and reliable service!
16:39 30 Mar 18
Prompt. Polite. Informative. Definitely call again if something goes wrong.
19:39 15 Mar 18
I will go definitely have them do all my Heating and Cooling work from here on out. Great experience, professional and will answer any questions you have.
18:28 06 Mar 18
We have used for years they always do a great job and very friendly and explain the issues so you understand what they are doing . . Highly recommend them .
05:20 07 Feb 18
04:08 06 Feb 18
Great guy! Did an awesome job and will continue to do business with them!
02:03 02 Feb 18
The service was great! We called after hours with a heater issue and they were here within the hour. They had it fixed within a short amount of time and it was great to have the heat back for the cold night.
20:12 08 Dec 17
Ethan did a great job. Showed up within the scheduled time and even work with me while I was at work with a proxy at my home to get thing taken care of.
21:48 24 Nov 17
Exceeded our expectations and is always a pleasure to work with their team of experts. Thanks so much
17:58 10 Nov 17
19:51 31 Oct 17
Monte and his crew were quick to fix the sewer line. They were back out the next day digging into the ground to replace it.
Janet Perry Schreck
20:46 18 Oct 17
Monte was on time and very pleasant to do business with. Not much wrong here but replaced 1 part.
14:57 07 Sep 17
Fast service and quick resolution
Cathy Swanstrom Augustyniewicz
20:43 22 Aug 17
We have used One Hour Heating and Air for almost all of the 14 years we've lived in Wichita. They are always very prompt with meeting our needs and really go out of their way make sure we get what we want when we want it. They replaced both our air condition and furnace about 5 years ago and we have had no issues with it since. Monte did not try to sell us a unit that was over priced and "too big" for our house. He explained what we needed and why and didn't try to push anything more on us. They are always professional and courteous always show up within the allotted time. And if they can get to us in the same day, they do. We highly recommend them!
Janet Moshier Schmid
15:20 09 Aug 17
Came same day I called. The technician was efficient and friendly.
04:11 09 Aug 17
We greatly appreciate you coming out at night to fix our AC unit. It truly means a lot when I have a child with health issues you definitely are a life saver. Thank you again.
20:45 04 Aug 17
22:44 28 Jul 17
I've used One Hour for a several years. They are my 'go to' service because I trust them and they are always prompt. An added bonus is that there is no clean up after they leave. The area is always left clean and neat. I would highly recommend them.
23:35 25 Jul 17
They were quick to respond, and quick to remedy the problem. Would use again
13:35 23 Jul 17
I called saturday afternoon because of a small leak in basement water pipe and with in 2 hours it was fixed and great top service. Highly praised with Monty and staff.
17:33 13 Jul 17
I have been using OneHour for the last 4yrs. They service my heating/air unit twice a year and they're always my first phone call, when something goes wrong on it.Shawn came out this last week and changed out our capacitor. It went boom! Always hard working, honest about the problem, and gets the unit back up and running quickly. Would recommend!
13:21 12 Jul 17
Amazing service and fast! Thank you Austin.
11:44 10 Jul 17
Fast and friendly service. Austin was very informative and went well above what was expected. Austin knew all about what he was doing and got us up to date on how to better take care of our system. One heck of a job! I definitely know who to call/refer in the future. Thanks Austin!
18:44 09 Jul 17
He came out promptly on a Sunday and was straight forward with charges, took care of all issues and got us cooling again, all within an hour.
15:24 07 Jul 17
You can tell customer service is their number one priority. Technicians know what they are doing and get it done in a timely manner explaining any problem and cost. Would highly recommend them!!
02:31 30 Jun 17
Professional and courteous!
13:22 29 Jun 17
17:22 28 Jun 17
Service was prompt and thorough. Plumber was polite and courteous and clearly explained the problem and solution. Very pleased with the service and results.
13:34 21 Jun 17
Cathy Lindbloom - Edwards
18:47 19 Jun 17
Monte was able to stop by and identify the problem fast! My a/c was back up and running by lunch time! Thank you for your prompt service! We appreciate it!
Tanya A Welch
19:00 16 Jun 17
Monte and Jacob really saved the day! Jacob was so nice and professional and helped get someone out to our house the same day. Monte came out looked over my unit explained to me what needed to be done and what my options were. He got my unit going in no time! Will definitely recommend them to my friends!!
17:34 15 Jun 17
Very professional and very timely. Called on Monday and we're there to replace on Tuesday. Would use again and also recommend for a plumbing job.
15:39 09 Jun 17
Both Shawn and Monte were very friendly and helpful.
20:21 07 Jun 17
21:54 31 May 17
Work was done to my satisfaction. Plumber showed up earlier than he expected.
16:59 24 May 17
Great customer service on the phone. Got appointment for same day (not guaranteed but worked with schedule). Got call when rep on the way. Showed up on time. Talked me through all issues and gave me options for repair. I recommend!
18:57 16 May 17
I have used One Hour since we bought our home in 2010, fast, reliable service at a reasonable price!!
15:00 11 May 17
On-time & very professional every time I have requested service. I highly recommend contacting them if you need help with any of your HVAC or plumbing needs!
01:49 10 May 17
Shawn was right on time and checked out my AC unit for the year! I'm glad I got the call Sat. to set up the appointment with warm weather here again! Thank you Time Saver!
21:54 08 May 17
Shawn acted as a professional in every way and completed the job to our satisfaction. We appreciated the adherence to the time frame scheduled.
22:34 02 May 17
Monte and the guys are the best. They put in our furnace/ac, tankless water heater and plumbed our home a few years back. It was s great experience and they have done all our maintenance since and were very happy. Monte always goes that extra mile.
16:26 01 May 17
22:07 24 Apr 17
19:36 18 Apr 17
Great service! Went above and beyond making the experience excellent. They worked us into their schedule for a sewer replacement. They explained everything thoughly so we knew what to expect. I would definitely recommend them for service. And we will sure be using them for future issues or projects.
19:59 09 Feb 17
Monte was amazing when we needed him for our plumbing backing up. I can't remember the HVAC guy's name but he also helped us when our furnace was broken. He was at his son's music program and made a special trip to help us out when our heater was not blowing hot air. Within two hours we had heat again! Thank you!
00:22 08 Feb 17
People came out on time fixed my issue in a timely manner. Was Great! Real happy about it.
17:24 06 Jan 17
Technician was prompt and completed the repair in a timely manner. He was very professional
16:10 16 Dec 16
Great service. Knowledgeable staff. Will use them time and time again when problems come about.
15:27 15 Dec 16
I made an appointment for a leaking faucet. In less than 24 hours, they were out and had the problem fixed. The technician was here less than an hour. I have used Ben Franklin Plumbing before and have always been happy with their work.
17:06 19 Nov 16
Alright, so, called these guys at 9 10 in the morning and within the hour, jacob called me and said he is getting around and will be here in about 30 minutes. For the time that i called and they set up the WO and the time he got here and called me, already done the job with the furnace, the time was 10 45. These guys do awesome work and i would recommend them for you guys/gals to go with these guys. Not expensive at all for what the job was. Keep it up guys and you'll be #1 in hutchinson kansas for ac/heating needs!
21:48 11 Nov 16
Have never had a bad experience with One Hour AC & Heating. They are always on time, courteous, do a great job and leave my home as clean as it was (probably cleaner) when they arrived.
21:23 20 Sep 16
I have used One Hour numerous times over the past six years with great results each time. The prices are extremely reasonable and Monty the crew goes above and beyond what they are required to do. I would recommend them to anyone needing services. Amazing customer service.
16:55 26 Jul 16
17:21 08 Jul 16
Excellent service! We called about 9:45 PM and they had us taken care of by 10:30. Would definitely recommend One Hour to everyone!
21:47 28 Jun 16
Didn't have the best experience with this company. The manager called to apologize. I appreciate him doing that. It speaks volumes of his character.
23:11 29 Mar 16
Monte is super nice! He has been out twice to fix our drains. 2 clogs in a months time, but he cleared them both in no time. Hopefully we don't have anymore situations for awhile.
04:19 13 Mar 16
great service! thanks guys for helping me out on such short notice!
22:43 07 Mar 16
Great Job! Monte came out on a short notice and got us fixed up quick! My first choice for plumbing in Hutch!
21:59 29 Feb 16
Furnace broke down in the middle of winter. They arrived quickly, they were friendly and had our heater working in no time! Thanks for the great service!
19:07 29 Feb 16
My furnace went out during the cold season. They showed up quickly, fixed the problem and gave great service. They had us back and running in no time! Thanks for the great service!!!
21:16 17 Feb 16
Excellent service and very easy to work with. The technician was knowledgeable and instructed me how to properly service my water heater, thanks!
00:35 24 Dec 15
Scheduled appointment and arrived when they said they would. Came equipped and prepared. Did a clean and professional job. cleaned up after himself. Was friendly and informative.
11:42 16 Dec 15
Awesome folks that try to help you out any way they can.